You get your money back in full.
When you book a boat on our website, the payment is taken straight away. If the boat owner then declines the booking, for example because the boat is no longer available, we refund the full amount automatically.
How long does the refund take?
The refund goes back to the payment method you used for the booking. Depending on your bank or card provider, it can take a few business days to show in your account.
Refund not arrived?
Email our finance team: I am still waiting for my refund. What should I do? And to find another boat, see My booking got declined by the charter operator or boat owner. What happens now?
