Contact the boat owner straight away
If a mechanical problem stops you using the boat, contact the boat owner or charter company immediately. They can fix the problem or find a solution fastest. Describe the problem in as much detail as you can, so they understand it quickly.
Who decides on compensation?
Borrow A Boat is the agent between you and the boat owner. Your rental contract is with the boat owner or charter company, so compensation or a refund for a breakdown is for them to decide. We cannot pay it ourselves, because we have no control over that money.
If you cannot agree with the boat owner, contact our customer support team at help@borrowaboat.com. We take up your case with them and do our best to help.
Before you book
Read the boat listing carefully. Questions about the boat's condition? Ask us before you book.
