We are sorry your trip did not go as planned. Tell us what happened and we will help.
How to report a problem
Email us at help@borrowaboat.com and describe the incident in as much detail as you can: your booking, what happened and when, and photos if you have them. The more we know, the better we can help.
What happens next
We review every report, and we make sure the matter is handled fairly for you and for the boat owner. We can contact the boat owner or charter company on your behalf and pass on your complaint and your request.
Borrow A Boat is the agent between you and the boat owner. Your rental contract is with the boat owner or charter company, so we cannot pay compensation ourselves: we have no control over that money. What we can do is take up your case with them, pass on your request, and do our best to help you, whatever the situation.
If the problem was a mechanical failure that stopped you using the boat, see also Do you offer compensation if I wasn't able to use the boat due to mechanical issues?
