Sometimes a boat is not ready at check-in, for example because of a mechanical problem or bad weather. This is what to do.
1. Contact the boat owner
Contact the boat owner or charter company straight away. They can tell you what is going on and agree a solution with you. Depending on the situation, the boat owner must offer you a refund, a different boat or new dates.
2. No solution? Contact us
If you cannot sort it out with the boat owner, email us at help@borrowaboat.com as soon as possible. We take up your case with the boat owner and help you find another boat, so that your trip can go ahead.
