Who to contact first
If something goes wrong during your rental, such as a mechanical failure, an accident or an injury, contact the boat owner, charter company or captain straight away. They are your first point of contact during the rental and can help on the spot. If anyone is in danger at sea, call the coastguard on VHF channel 16 first.
If you cannot reach them
Contact our customer support team at help@borrowaboat.com. We will get in touch with the boat owner for you and do our best to sort things out quickly.
What happens next
The boat owner or charter company is responsible for solving problems during your rental. Depending on the situation, they can repair the boat, give you a replacement boat or help in other ways.
See also What happens if my yacht breaks down? and I damaged the boat - what now?
